Shipping policy

REDEMPTION Shipping Policy

Effective Date: July 16, 2026

Thank you for shopping with REDEMPTION! We are committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 3–5 business days after payment has been successfully received.

Please note that weekends and holidays are not considered business days. During product launches, promotions, holidays, or high-volume periods, processing times may be slightly longer.

Shipping

Once your order has been processed, it will be shipped using the shipping method selected at checkout.

Estimated shipping times are:

- Standard Shipping: 3–7 business days

- Priority/Expedited Shipping: Delivery times vary based on the shipping option selected at checkout.

Shipping times are estimates and are not guaranteed. REDEMPTION is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect addresses, or other circumstances outside of our control.

Shipping Address

Please make sure your shipping information is correct before completing your purchase.

REDEMPTION is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you realize that you entered the wrong address, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been placed or shipped.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow up to 48 hours for tracking information to update after your shipping confirmation has been sent.

Lost, Stolen, or Damaged Packages

REDEMPTION is not responsible for packages that are confirmed as delivered by the shipping carrier but are lost or stolen after delivery.

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact the shipping carrier directly using your tracking information. You may also contact REDEMPTION for assistance.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and items.

International Shipping

At this time, REDEMPTION ships to the United States only unless otherwise stated at checkout.

Shipping Questions

If you have questions regarding your order or shipping, please contact REDEMPTION through the contact information provided on our website.